https://peertube.dngr.us/videos/watch/07e71d3e-04a3-4dc8-8c04-f33c6c96343f Join this channel to get access to perks: https://www.youtube.com/channel/UCddem5RlB3bQe99wyY49g0g/join Help us preserve, scan and post more rare and endangered films! Join us on Patreon. Visit https://www.patreon.com/PeriscopeFilm Visit our website www.PeriscopeFilm.com Produced by B.K. Blake with J.M. Mathes, Inc. and the Capehart-Farnsworth Service Department, this is a rare 1950s-era black-and-white TV repairman training film. Here, good customer service is referred to as the “sale after the sale” where the salesman delivers a sale and the serviceman creates a happy and loyal customer. This film follows service technician Joe as he installs a 1950 Capehart Virginian TV set in a suburban family home. In the first half of the film, Joe exemplifies what NOT to do on the job while in the second half he exemplifies a job well done. The Capehart-Farnsworth brand was created by inventor Philo T. Farnsworth, the famous founder of Philco. After Farnsworth was forced out of Philco, he bought the struggling Capehart radio and phonograph company (originally created by Homer E. Capehart) and renamed it the Farnsworth Television & Radio Corp. It sold TVs throughout the 1950s and ceased production in 1965. Note: this film was rescued by Johnathan Brouwer, who provided it to Periscope Film for scanning and preservation. Opening credits, main title missing (0:05). Salesmen shows woman Capehart-Farnsworth television sets in showroom (0:20). Service Department: Two technicians show up for work, room filled with half-worked on television and radio sets (0:30). Different devices used for testing machines that come in for repair: Dumont cathode ray oscilloscope type 208, RCA Model WR-39b Television Calibrator, Precision Model EV-10-S Vacuum Multi-tester, tube tester (2:20). Camera pans shelf with service manuals (2:53). One of the servicemen (Joe) begins job of repaired delivering TV set to client (4:08). Joe loads set into delivery truck (appears to be 1950 Chevrolet Panel Truck) that says “Barnes Radio and Television” (4:16). 1950 Chevrolet Panel Truck drives along quiet residential street, pulls into driveway of home and unloads delivery (5:18). Inside home a mother struggles to feed kids lunch, doorbell rings repeatedly and adds to mother’s stress; Little girl answers door and sees Joe’s rugged face, runs to mother fearing he’s a burglar (6:46). Joe and assistant make themselves at home, put feet on furniture, continue to smoke cigar - lack of professionalism concerns housewife as she looks on with stressful expression (8:30). Joe looks at reflection in living room mirror, appearance changes from unshaven and scraggly to fresh-faced, slicked back hair, and uniform with bow-tie (9:49). Scene begins again from moment of Joe unloading delivery in driveway, this time he is implementing good serviceman and customer service tactics: Delivery made at time requested by customer, place TV set (1950 Capehart Virginian) in desired location within home, helping customer decide on position in the home (10:50-14:50). Joe and assistant set up ladder on facade of home, install radio antenna on roof; Narrator details proper safety procedure and how to securely install antenna (14:53). Joe almost drills hole into wall to thread through leading wire, narrator stops him and details other more efficient methods (17:55). All of the tools in Joe’s toolbox are spread across living room floor, footage cuts to more tidy example of how instruments should be laid out while working (19:22). Joe and assistant coordinate moving antenna to get picture on tv screen (19:55). Joe looks through important instruction documents, diagrams that come with TV set: User's manual, instruction sheet, detailed diagram, install checklist (20:56). Father of family comes home from work, inspects new TV set, importance of answering customer questions thoroughly and positively (21:53). Footage cuts to proud Capehart salesman, emphasizes reputation of dependability (24:29). Re-do of Joe answering customer questions; Offers more information and optimistic solutions (24:52). Footage cuts to proud Capehart salesman, information on warranty and customer protections (26:27). Joe walks parents through user’s manual (27:03). Joe explains issue of interference, troubleshoots problem for family (28:23). Joe gives family demo on how to operate TV set, kids come in excitedly and request cowboy TV program (29:44). Joe summarizes (30:27). End credits (31:14). If you have endangered films you'd like to have scanned, or wish to donate celluloid to Periscope Film so that we can share them with the world, we'd love to hear from you. Contact us via the weblink below. This film is part of the Periscope Film LLC archive, one of the largest historic military, transportation, and aviation stock footage collections in the USA. Entirely film backed, this material is available for licensing in 24p HD, 2k and 4k. For more information visit http://www.PeriscopeFilm.com Source: https://www.youtube.com/watch?v=qrwWg2gJhcU Mirrored from Periscope Film (https://www.youtube.com/@PeriscopeFilm) Sat, 13 Jun 2026 13:28:33 GMT https://validator.w3.org/feed/docs/rss2.html PeerTube - https://peertube.dngr.us https://peertube.dngr.us/lazy-static/avatars/41a6fee9-7f57-42d0-a5fc-5db4f1af2e31.png https://peertube.dngr.us/videos/watch/07e71d3e-04a3-4dc8-8c04-f33c6c96343f All rights reserved, unless otherwise specified in the terms specified at https://peertube.dngr.us/about and potential licenses granted by each content's rightholder.