https://peertube.dngr.us/videos/watch/0b90c53e-8380-40ed-8551-f0c302b30987 Join this channel to get access to perks: https://www.youtube.com/channel/UCddem5RlB3bQe99wyY49g0g/join Help us preserve, scan and post more rare and endangered films! Join us on Patreon. Visit https://www.patreon.com/PeriscopeFilm Visit our website www.PeriscopeFilm.com Produced for AT&T in cooperation with the United States Civil Service Commission by Parthenon Pictures in 1967, "The Extra Step" is a telephone courtesy film emphasizing the importance of government employees providing efficient, courteous, and professional service to the public. It was produced and directed by David Bowen and written by Charles Palmer. It emphasizes that every interaction a citizen has with a government employee shapes their perception of the government. The film includes examples of both positive and negative interactions and offers guidance on how government employees can improve their service, especially when dealing with the public over the telephone. It highlights the need for empathy, patience, and clear communication to ensure that citizens feel respected and well-served. • 0:27: The task of government is to serve the public efficiently and courteously. • 0:53: The film is addressed to government employees who serve the public, especially via telephone. Visual: the Hall of Justice in Los Angeles, California, the California State Building (:59), a Social Security office (1:01), and the L.A. County Courthouse (1:03). • 1:20: Introduction of government employees: Doris Logan, Gail Swanson, and Ed Keller. • 2:01: Discussion on what constitutes the government: symbols, tools, officials, and the people. Visuals: Supreme Court building, National Archives building holding the Constitution, the Lincoln Memorial as seen from the Washington Monument, African American and white Americans walking in busy streets, a woman on the phone talking to a bureaucrat. • 3:00: Government is perceived through the impressions made by its employees. • 4:05: Example of a negative impression from a department store experience. • 4:48: Example of a positive impression from a government employee staying late to help. • 5:17: Importance of every contact with the public, as it forms their impression of the government. • 6:03: Government employees are part of a team serving the American public. • 6:28: Majority of government employees are competent and professional. • 7:28: Some employees need help to improve their public service skills. • 8:04: Serving the public over the telephone has unique challenges. • 9:27: Different types of callers: elderly, ill, emotionally disturbed, inarticulate, from other countries, and unfamiliar with procedures. • 10:45: Every call is significant to the caller, even if routine for the employee. • 11:32: Example of handling a call with empathy and professionalism. • 13:21: Developing an attitude of helpfulness and patience is key. • 15:22: Common bad telephone habits and their impact on public perception. • 21:01: Training employees to handle calls professionally and efficiently. • 24:32: Proper handling of the telephone instrument and taking complete messages. Visual: woman writes on a memo pad the details of a phone call, including phone number of the caller. Woman uses a black rotary phone to place a call. • 26:19: Managing multiple calls and avoiding errors. Motion picture films don't last forever; many have already been lost or destroyed. For almost two decades, we've worked to collect, scan and preserve the world as it was captured on 35mm, 16mm and 8mm movies -- including home movies, industrial films, and other non-fiction. If you have endangered films you'd like to have scanned, or wish to donate celluloid to Periscope Film so that we can share them with the world, we'd love to hear from you. Contact us via the weblink below. This film is part of the Periscope Film LLC archive, one of the largest historic military, transportation, and aviation stock footage collections in the USA. Entirely film backed, this material is available for licensing in 24p HD, 2k and 4k. For more information visit http://www.PeriscopeFilm.com Source: https://www.youtube.com/watch?v=gHRHM6v1P8g Mirrored from Periscope Film (https://www.youtube.com/@PeriscopeFilm) Sat, 13 Jun 2026 14:34:32 GMT https://validator.w3.org/feed/docs/rss2.html PeerTube - https://peertube.dngr.us https://peertube.dngr.us/lazy-static/avatars/41a6fee9-7f57-42d0-a5fc-5db4f1af2e31.png https://peertube.dngr.us/videos/watch/0b90c53e-8380-40ed-8551-f0c302b30987 All rights reserved, unless otherwise specified in the terms specified at https://peertube.dngr.us/about and potential licenses granted by each content's rightholder.