https://peertube.dngr.us/videos/watch/a4997462-17e0-4861-a471-a1730b3dc859 Join this channel to get access to perks: https://www.youtube.com/channel/UCddem5RlB3bQe99wyY49g0g/join Want to learn more about Periscope Film and get access to exclusive swag? Join us on Patreon. Visit https://www.patreon.com/PeriscopeFilm Visit our website www.PeriscopeFilm.com Dating to the mid-1980s (probably 1984), "The Winning Combination" is an internal use IBM promotional film that features Charles Biggar, president of IBM’s National Service Division, interviewing John Opel was president of IBM from 1974 to 1983, CEO from 1981 to 1985, and chairman of the board in 1983. The film proclaims the creation of the National Service Division (NSD) to provide service to IBM’s full product line. This is followed by a conversation with IBM chairman John Opel about the company's strong business state, growth, and product leadership. The film provides an overview of NSD's structure, workforce, and customer base, and includes a tour of NSD operations and customer interactions. Examples of IBM's quick maintenance response and the role of IBM systems in various industries, such as Rockwell International's Space Shuttle program, are given. The film underscores NSD's commitment to quality, customer satisfaction, employee morale, and profitability, and outlines plans for technical education, information systems, and business controls. It concludes with John Opel's praise for NSD's productivity and service quality, and encourages NSD employees to maintain IBM's tradition of quality service, emphasizing the importance of believing in one's abilities and the winning combination of NSD. 0 0:00: Introduction with discussion of Glenn Miller's early career as a studio musician and his quest for a unique sound. 0:45: Miller's discovery of the right combination of notes, instruments, and musicians. 1:00: Introduction of Charlie Biggar, NSD president. 1:06: Famous combinations like Fred Astaire and Ginger Rogers, Simon and Garfunkel, and IBM and quality. 1:36: Announcement of the new National Service Division (NSD) combining customer service and field engineering. 2:12: Importance of the information processing industry and IBM's role in it. 2:12: Conversation with IBM's chairman, John Opel, about the state of the business. 2:30: Discussion on IBM's growth and product leadership. 3:00: Focus on efficiency, quality, and productivity improvements. 3:54: Financial health and profitability of IBM. 6:00: Overview of NSD's structure and locations. 6:41: The 800 Westchester Avenue complex, home of General Foods. IBM computers, printers, electric typewriters shown . Westchester County / Rye Brook New York shown 8:00: Tour of NSD operations and customer interactions. 8:20: IBM typewriter being service at a metallurgical engineering firm relying on IBM typewriters. 8:36: 1980s New York city skyline 10:00: NSD's Eastern region and the importance of a single service focus. 10:55: EMTs / ambulance races along city streets with a patient inside receiving aid from paramedic 12:00: Emergency response at Hackley Hospital and the role of IBM PC computer systems . 12:00: Importance of IBM's quick maintenance response. 13:00: Administration's role in NSD and consolidation efforts. 15:00: Rockwell International's use of IBM systems for the Space Shuttle. Rockwell's Space Shuttle assembly building shown 15:00: Importance of reliability and maintenance for Rockwell's IBM mainframe. Magnetic tape IBM 3850 Mass Storage System honeycomb section shown 16:00: Financial impact of system outages on Rockwell. 17:00: NSD's commitment to quality and customer service. 18:00: Focus on customer satisfaction, employee morale, and profitability. 19:00 - 20:00: Plans for technical education, information systems, and business controls. 20:00 - 21:00: Emphasis on security and quality in NSD operations. 21:00 : Confidence in achieving NSD's mission through planned and thoughtful actions. 22:00: John Opel's praise for NSD's productivity and service quality. 23:00 : Encouragement to NSD employees to maintain IBM's tradition of quality service. 24:00: Closing remarks on the importance of believing in one's abilities and the winning combination of NSD. Motion picture films don't last forever; many have already been lost or destroyed. For almost two decades, we've worked to collect, scan and preserve the world as it was captured on 35mm, 16mm and 8mm movies -- including home movies, industrial films, and other non-fiction. If you have endangered films you'd like to have scanned, or wish to donate celluloid to Periscope Film so that we can share them with the world, we'd love to hear from you. Contact us via the weblink below. This film is part of the Periscope Film LLC archive, one of the largest historic military, transportation, and aviation stock footage collections in the USA. Entirely film backed, this material is available for licensing in 24p HD, 2k and 4k. For more information visit http://www.PeriscopeFilm.com Source: https://www.youtube.com/watch?v=aa0Dm97Za04 Mirrored from Periscope Film (https://www.youtube.com/@PeriscopeFilm) Thu, 11 Jun 2026 05:10:53 GMT https://validator.w3.org/feed/docs/rss2.html PeerTube - https://peertube.dngr.us https://peertube.dngr.us/lazy-static/avatars/41a6fee9-7f57-42d0-a5fc-5db4f1af2e31.png https://peertube.dngr.us/videos/watch/a4997462-17e0-4861-a471-a1730b3dc859 All rights reserved, unless otherwise specified in the terms specified at https://peertube.dngr.us/about and potential licenses granted by each content's rightholder.